FAQs
FAQs
Effective Date: April 14, 2025
Welcome to our FAQ page! We’ve compiled a list of common questions to help you understand our processes and make your shopping experience as seamless as possible. If you have further questions, please visit our Contact Us page to get in touch with our support team.
1. What types of products do you sell?
We specialize in high-quality digital products including eBooks, online courses, templates, software tools, and other downloadable digital resources. Our curated selection is designed to empower you to boost productivity, enhance creativity, and drive personal or business success.
2. How do I purchase and access your digital products?
Once you place an order on Zivaro, you will receive an email confirmation along with instant access to your digital products. The download link or access instructions will be provided immediately after purchase via your account dashboard and email.
3. What if I experience technical issues with a download?
If you encounter any problems accessing or downloading a digital product, please contact our Customer Support within 7 days of purchase. We’ll work to resolve the issue promptly by either providing an alternative download link or assisting with technical support.
4. Do you offer refunds for digital products?
Due to the nature of digital products, all sales are considered final. However, if you experience significant issues with accessing your purchased product or if the product is defective, please review our Refund Policy and contact our support team. We will evaluate your request and, at our discretion, offer a refund or alternative solution.
5. Are my personal and payment details secure?
Absolutely. At Zivaro, we use industry-standard encryption and secure payment processors to protect your data. Your personal and payment information is never stored on our servers. For more details, please review our Privacy Policy.
6. Can I update or cancel my order after placing it?
Since digital products are delivered instantly after purchase, orders cannot be modified or canceled once completed. We encourage you to review your order carefully before finalizing your purchase. If you have any concerns, please contact our support team immediately.
7. Do you provide customer support after my purchase?
Yes! Our dedicated customer support team is available to help you with any questions or issues you may encounter. Whether you need technical assistance with downloads or have questions about product usage, we’re here to ensure you have a smooth and satisfying experience.
8. How often do you update your digital products?
We continuously strive to keep our products relevant and up-to-date. Our team regularly reviews and updates our digital content to reflect the latest trends, technologies, and best practices in the industry.
Thank you for choosing Zivaro for your digital product needs. We hope this FAQ helps clarify your questions. If you need further assistance, please do not hesitate to contact us!