Refund Policy

Effective Date: April 14, 2025

Thank you for choosing Zivaro. We strive to ensure your complete satisfaction with our digital products and services. Please read our Refund Policy carefully before making any purchases. By buying our digital products, you agree to the terms outlined below.

1. Digital Products – All Sales Final

Due to the nature of digital products, all sales are considered final. Once your purchase is complete and access to the digital product is granted, refunds or exchanges will not be offered, except as provided in Section 3 below.
Please ensure that you review the product details carefully before making a purchase.

2. Defective or Inaccessible Digital Products

If you experience any technical issues that prevent you from accessing or downloading your digital product, please contact our Customer Support team within 7 days of your purchase. We will work diligently to resolve the issue by either:

  • Providing access to a non-defective version of the digital product, or

  • In cases where the issue cannot be rectified, offering a refund at our discretion.

3. Refund Requests for Physical Products (if applicable)

If your order includes any physical items, please refer to our physical product refund policy available on our dedicated Refund Policy page for physical merchandise. Physical product refunds must be requested within 14 days of receipt, and the item must be in its original condition.

4. How to Request a Refund or Report an Issue

To request a refund or report any issues with your digital product, please contact our Customer Support team at [insert your support email/contact page link]. In your request, please include your order number, the email address used for the purchase, and a detailed description of the problem encountered. Our team will review your case and respond within 3-5 business days.

5. Changes to This Refund Policy

Zivaro reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on this page with a new Effective Date. We encourage you to review this policy periodically to stay informed about our refund practices.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please visit our Contact Us page or reach out to our Customer Support team directly.

By purchasing from Zivaro, you acknowledge that you have read and agree to the terms of this Refund Policy.

Thank you for shopping with us!